23 Le Claire & Co. Beauty Bar Salon

SALON POLICY Cancellation and Reschedule: The only way to properly cancel or reschedule appointments is by going to the confirmation email that was received when booking the original appointment. Click on reschedule or cancel and follow the steps. Once changes are made and completed, the Salon and the client will receive a new confirmation email. Late Cancellation: Cancellations are considered "LATE" when customers do not cancel or reschedule at least 48 hours before their scheduled appointment. Late cancellations will result in a charge of 50% of the expected service plus forfeit any deposit. NO SHOW: If a customer fails to show up for their scheduled appointment without canceling or rescheduling, the card on file will be charged the full amount for the scheduled service cost. In the absence of a card on file, the client will be responsible for paying for the service cost before they can receive another one. Late Arrivals: Please allow extra time for traffic and parking to arrive at your scheduled service time. Each appointment is scheduled according to your specific needs. If you arrive late, it may cause a scheduling conflict with the next scheduled customer; therefore, we may not have time to complete your service, so, at the stylist's discretion, you may be asked to reschedule for another date/time that will accommodate the services but requested. Booking Deposit Fees: Booking fees are charged to the customer for scheduling any Salon service, and they are deducted from the total at the time of checkout, except the convenience fee. a. They will be refunded if the customer cancels or reschedules through the confirmation email within the abovementioned timeframe. b. Are non-refundable upon cancellation of less than 48 hours. We will notify you if we need to cancel your scheduled salon appointment as soon as possible. We will then work with you to reschedule the appointment, or if you prefer, you will receive a full refund for any deposits made. Deposit Refunds: Any refunds will be processed using the same method as the original payment. However, Zelle will be an alternate means of refunding any payments. Fee Waiver: We reserve the right, at our discretion, to waive any fee or penalty assessed hereunder for any reason we deem sufficient and reasonable. Payments Accepted: The Salon accepts Cash, Debit, and all major credit cards, such as Visa, MasterCard, American Express, and Discover. A non-refundable convenience fee will be added when paying with debit/credit cards. Zelle payments are accepted and made through salonleclaire@yahoo.com or directly to your hairstylist. General Rules: All services are non-refundable. All DEPOSITS made will be deducted from the total service cost. Select services, say START AT. Therefore, the price will vary depending on time due to the length and density of the hair or the number of service applications needed, such as hair color, chemical treatments, and hair extensions. Unfortunately, we are no longer servicing children under 14, so children are not permitted in the salon due to limited seating. Please…no cell phone use at the shampoo bowl. Only salon products purchased by the salon will be used, except when prescribed by a licensed physician. 23 Le Claire & Company values all of our customers, and we would like to thank you in advance for being considerate of our policy and patronizing our business!! Thank you!