CANCELLATION POLICY

23 LE CLAIRE & COMPANY BEAUTY BAR SALON POLICIES, GUIDELINES & BOOKING PROCESS ____________________________________ Kindly review the following information before scheduling your appointment. Failure to do so will result in the cancellation of your appointment. At 23 Le Claire & Company Beauty Bar, we are committed to providing every guest with a professional, relaxing, and exceptional salon experience. Please review the following policies carefully before booking your appointment. By booking an appointment, you acknowledge and agree to the salon policies. ──────── GENERAL SALON POLICIES 1. All salon services are non-refundable. Please communicate any questions or concerns regarding your desired service with your stylist before the service begins. 2. Booking Deposits All booking deposits are applied toward the total cost of your scheduled service. Please see our Deposit Policy below for additional details. 3. Waiting Area Please remain in the front reception/waiting area until your stylist or lash technician is ready to begin your service. 4. Guests & Children No infants or children are permitted. To ensure a professional and tranquil atmosphere, only guests receiving services are permitted within the salon premises. Infants and young children are not permitted to accompany guests to appointments. 5. Cell Phone Use Cell phone use is not permitted in the shampoo or dryer areas. If you need to take a call, please step outside or remain in the front reception area and speak quietly. 6. Salon Products Only professional salon products provided by the salon may be used during services unless a product has been prescribed by a licensed physician. 7. Outside Food No outside food is permitted in the salon. ──────── SERVICE SATISFACTION POLICY Your satisfaction is important to us. If you have any concerns or are dissatisfied with any portion of your service, you must notify your stylist before leaving the salon so that your concerns can be addressed immediately. Once you leave the salon, the service is considered accepted as completed. The salon does not provide full-service redos. If an adjustment is appropriate, the stylist may offer a reasonable touch-up at their discretion, based on the nature of the concern, the condition of the hair, and the stylist’s availability. Any requested adjustment must be discussed and addressed on the same day as the original service. No restyles, full redos, refunds, or complimentary replacement services will be provided for concerns reported after leaving the salon. NO EXCEPTIONS. ──────── CANCELLATIONS & RESCHEDULING Appointments must be canceled or rescheduled through the confirmation email sent at the time of booking. Changes made with less than 48 hours’ notice are considered late cancellations and are subject to our Late Cancellation Policy. Please note that calls, text messages, or emails to the salon or stylist do not waive the cancellation policy. ──────── LATE CANCELLATIONS Appointments canceled with less than 48 hours’ notice will be charged 100% of the scheduled service, and any booking deposit will be forfeited. Any outstanding balance must be paid in full before another appointment may be scheduled. Payments may be made through Zelle at: salonleclaire@yahoo.com Once payment has been received, a receipt will be provided. ──────── NO-SHOW POLICY A no-show is an appointment where the client fails to arrive and does not cancel or reschedule according to the salon’s cancellation policy. Clients who fail to arrive for their scheduled appointment will be charged 100% of the scheduled service. If payment cannot be processed at the time of the missed appointment, the outstanding balance must be paid within 24 hours. Future appointments cannot be scheduled until the outstanding balance has been paid in full. Payment may be made by cash or Zelle at: salonleclaire@yahoo.com Failure to pay the outstanding balance may result in the refusal of future services. ──────── LATE ARRIVALS Please allow sufficient time for traffic, parking, and other unforeseen delays. Arriving late may affect the amount of time available for your scheduled service. Depending on the amount of time remaining, your service may be: • Shortened • Modified • Rescheduled • Declined if there is insufficient time to complete the service properly Any adjustments due to a late arrival are made at the stylist’s discretion. ──────── Guide to Scheduling Appointments 1. Not sure which service to book? If you are unsure which service is right for you, please schedule a complimentary consultation before booking your service. 2. Book all desired services. Please select all services you would like to receive when making your appointment so that adequate time can be reserved. 3. When looking at the calendar all available days will be highlighted scroll down to see available times. If the day is staved gray that means the day is completely booked and there are no availability’s for that day. 4. Last-minute additions. Additional services requested at the time of your appointment are subject to stylist availability and may not be accommodated. 5. Consultation-required services. Hair color, extensions, and certain specialty services require a consultation before an appointment can be booked. 6. Starting-at pricing. Services listed as “Starting At” are subject to change based on factors including hair length, density, condition, complexity of the service, and product usage. 7. Hairstyling is not automatically included with hair color, haircut, conditioning treatments, and hair extension services. Haircuts, color services, conditioning treatments, and extension services do not include hairstyling unless specifically stated in the service description. 8. If you would like your hair styled following one of these services, the appropriate hairstyling service must be booked in addition with one of those services. 9. Same-day adjustments only. If you are dissatisfied with your completed service and an adjustment is appropriate, it must be discussed with your stylist before leaving the salon on the same day of service. NO EXCEPTIONS. ──────── DEPOSIT POLICY Booking deposits are required to reserve certain appointments and are applied toward the total cost of the scheduled service. Deposits are refundable when: Appointments are canceled or rescheduled through the confirmation email at least 48 hours before the scheduled appointment time. Deposits are forfeited when: Appointments are canceled or rescheduled with less than 48 hours’ notice, or when the client does not show for the scheduled appointment. If the salon cancels: If the salon must cancel your appointment, you may choose to: • Reschedule your appointment, or • Receive a full refund of your booking deposit. ──────── PAYMENT METHODS For your convenience, we accept: • Cash • Debit Cards • Visa • MasterCard • American Express • Discover • Zelle • Afterpay • Affirm • Klarna A non-refundable convenience fee applies to debit card, credit card, and Buy Now, Pay Later transactions and will be added at checkout. Zelle payments may be sent to: salonleclaire@yahoo.com Payments may also be made directly to your stylist when applicable. ──────── FEE WAIVER 23 Le Claire & Company Beauty Bar reserves the right, at its sole discretion, to waive or modify any fee or penalty when circumstances warrant. A fee waiver is a courtesy and does not establish a precedent or guarantee future waivers. ──────── Thank you for selecting 23 Le Claire & Company Beauty Bar Salon. Our policies are meticulously crafted to safeguard our time, our esteemed professionals, and our valued clients, while simultaneously fostering a professional, tranquil, and unparalleled salon ambiance. We extend our sincere gratitude for your profound comprehension, unwavering cooperation, and steadfast support. We eagerly anticipate the opportunity to provide you with an exceptional salon experience.