CANCELLATION POLICY

23 LE CLAIRE & COMPANY BEAUTY BAR SALON POLICY CANCELLATION & RESCHEDULING POLICY All appointment cancellations or rescheduling must be completed through the confirmation email received at the time of booking. Please click the “Cancel” or “Reschedule” link and follow the prompts provided. Once the changes are successfully submitted, both the client and the salon will receive a new confirmation email. If the system does not allow changes to be made, this indicates that the request falls outside of our 48-hour cancellation policy, and a cancellation fee will apply. Please note that calling or texting the salon outside of the 48-hour cancellation window does not waive the applicable fee. LATE CANCELLATION: Cancellations are considered "LATE" when customers do not cancel or reschedule at least 48 HOURS before their scheduled appointment. Late cancellations will result in a charge of 100% of the expected service plus forfeit any deposit. If a client ends up with a balance, it must be paid immediately through Zelle to salonleclaire@yahoo.com before any further services can be provided. Failure to do so will result in no future appointments. NO SHOW: If a customer fails to show up for their scheduled appointment without canceling or rescheduling, the card on file will be charged the full amount for the scheduled service cost. In the absence of a card on file, the client will be responsible for paying for the service cost before they can receive another one by Zelle to salonleclaire@yahoo.com. LATE ARRIVAL: Please allow extra time for traffic and parking to arrive at your scheduled service time. Each appointment is scheduled according to your specific needs. If you arrive late, it may cause a scheduling conflict with the next scheduled customer; therefore, we may not have time to complete your service, so, at the stylist's discretion, you may be asked to reschedule for another date/time that will accommodate the services but requested. HOW TO SCHEDULE: When booking an appointment, if you’re unsure about which service to choose, you can always opt for a free consultation that last about 15 to 30 minutes. Additionally, if you decide on a specific service, ensure you select all the services you want to receive, as each service has a limited timeslot, scheduling incorrectly, could potentially cause the stylist to run out of time and not be able to complete all of the desired services. It’s at the stylists’ discretion whether or not they’ll accept or refuse services at the last minute. If any additional services are added during the service, they will be considered a walk-in service. Some services require a consultation before booking for example hair color and extensions. You must receive a consultation before booking these services. Lastly, by each service price it will say either FIXED or START AT therefore, the price will vary depending on time due to the length, density, and the number of applications needed, such as hair color, chemical treatments, and hair extensions. BOOKING DEPOSIT FEE: Booking fees are charged to the customer for scheduling any Salon service, and they are deducted from the total at the time of checkout, except the convenience fee. a. They will be refunded if the customer cancels or reschedules through the confirmation email within the abovementioned timeframe. b. Are non-refundable upon cancellation of less than 48 hours. We will notify you if we need to cancel your scheduled salon appointment as soon as possible. We will then work with you to reschedule the appointment, or if you prefer, you will receive a full refund for any deposits made. DEPOSIT REFUND: Any refunds will be processed using the same method as the original payment. However, Zelle will be an alternate means of refunding any payments. FEE WAIVER: We reserve the right, at our discretion, to waive any fee or penalty assessed hereunder for any reason we deem sufficient and reasonable. PAYMENTS ACCEPTED: The Salon accepts Cash, Debit, and all major credit cards, such as Visa, MasterCard, American Express, and Discover. NEW: We now offer by now pay later through Afterpay and Klarna for more details ask at checkout. A non-refundable convenience fee will be added when paying with debit/credit cards. Zelle payments are accepted and made through salonleclaire@yahoo.com or directly to your hairstylist. GENERAL SALON POLICIES • All services are non-refundable. • All deposits will be applied toward the total cost of your service. • Upon arrival, we kindly ask that all guests remain in the front waiting area until your stylist invites you back. • Due to limited seating and to maintain a relaxing environment, we are no longer able to service children under the age of 14. Children and additional guests who are not receiving services are not permitted in the salon. • Cell phone use is not permitted while your stylist is shampooing your hair. At all other times, we ask that phone use be kept respectful and minimal. If you need to take a personal call, please step outside to avoid disrupting other guests. • For safety and quality purposes, only professional salon products provided by the salon may be used, unless otherwise prescribed by a licensed physician. Thank you for your understanding and cooperation as we strive to provide a comfortable and enjoyable experience for all guests. 23 Le Claire & Company values all of our customers, and we would like to thank you in advance for being considerate of our policy and patronizing our business!! Thank you!