CANCELLATION POLICY

23 LE CLAIRE AND COMPANY BEAUTY BAR SALON POLICY PLEASE READ THE FOLLOWING: GENERAL POLICIES: 1. All services are non-refundable. NO HAIR REDOS 2. Booking deposits are applied toward your total service cost. 3. Please remain in the front waiting area until your stylist or lash tech is ready. 4. To maintain a relaxing environment, only guests receiving services are permitted. We do not accommodate children, and children may not accompany guests. 5. CELL PHONE use is not permitted in the shampoo and dryer area. Please step outside for calls, or stay in the front reception area and use a low voice. 6. Only professional salon products provided by the salon may be used unless prescribed by a licensed physician. 7. NO OUTSIDE FOOD. SERVICE SATISFACTION POLICY If you are dissatisfied with any part of your service, you must notify your stylist before leaving the salon so your concerns can be addressed immediately. Once you leave the salon, the service is considered accepted as completed. No full redos will be provided only reasonable touch-ups at the stylist’s discretion and time. No exceptions. CANCELLATIONS & RESCHEDULING: Appointments must be canceled or rescheduled through the confirmation email sent at the time of booking. Changes made less than 48 hours before your appointment are considered late cancellations and will incur a fee. Calls, texts, or emails do not waive this policy. LATE CANCELLATIONS: Appointments canceled with less than 48 hours’ notice will be charged 100% of the scheduled service, and any deposit will be forfeited. Outstanding balances must be paid before future appointments can be scheduled. The balance can be paid through Zelle at salonleclaire@yahoo.com. Once the payment has been made, a receipt will be sent to you. NO-SHOWS: Clients who fail to arrive for their appointment without canceling will be charged 100% of the scheduled service. If payment cannot be processed, the balance must be paid within 24 hours. Unfortunately, before future appointments can be booked, the balance must be paid in full via Zelle to salonleclaire@yahoo.com or in cash. Failure to do so will result in the refusal of future services. LATE ARRIVALS: Please allow extra time for traffic and parking. Late arrivals may have services shortened, modified, or rescheduled at the stylist’s discretion if there is insufficient time to complete the appointment. BOOKING APPOINTMENTS: 1. If you’re unsure which service to book, schedule a complimentary consultation. 2. Please book all desired services when making your appointment to ensure adequate time is reserved. 3. Last-minute service additions are subject to stylist availability. 4. Hair color, extensions, and certain specialty services require a consultation before booking. 5. Services listed as Starting At vary based on hair length, density, and product usage. 6. Haircuts, color services, conditioning treatments, and extensions do not include hairstyling. Hairstyling services must be booked separately if desired. 7. No restyle if you are dissatisfied with your hair and would like adjustments; they must be made the same day of your service. NO EXCEPTIONS. DEPOSITS: Booking deposits reserve your appointment and are applied to your service total. 1. Deposits are refundable when appointments are canceled or rescheduled through the confirmation email at least 48 hours in advance. 2. Deposits are forfeited for cancellations made less than 48 hours before the appointment. If the salon must cancel your appointment, you may reschedule or receive a full refund of your deposit. PAYMENTS: We accept Cash, Debit Cards, Visa, MasterCard, American Express, Discover, Zelle, Afterpay, Affirm, and Klarna. A non-refundable convenience fee applies to buy now, pay later, debit, and credit card transactions. Zelle payments may be sent to salonleclaire@yahoo.com or directly to your stylist. FEE WAIVER: The salon reserves the right to waive any fee or penalty at its sole discretion. Thank you for choosing 23 Le Claire & Company Beauty Bar. These policies help us provide every guest with a professional, relaxing, and exceptional salon experience. We sincerely appreciate your understanding, cooperation, and continued support.